Game FAQ

What should I do if the game freezes?

If the game freezes, please exit and rejoin the game. If you are still having issues, please check with your internet connection and try again. If that doesn't solve the issue, then the issue might be your hardware, and to fix this, head to the settings app by opening your phone in the game and lower the graphics via the graphics bar which will better optimize the game based on your hardware.


Where can I find the game?

The game is not yet released however when it does, it will be available on Roblox.


What language will the game be available in?

The game will only support English.


How can I report someone in the game?

To report a user from the game, please open the report panel in the game. Fill in all the details and then an Admin will join the server and see the report. Please note that false reports will result in a permanent ban from the game.


How can I report a Discord user who violated one of the server rules?

To report a user from the Discord server, please head to the "support" channel under the Report category and create a standard ticket. After a ticket has been opened, a member of staff will be with you as soon as they can! DM advertising claims require proof otherwise we cant prove your claim.


When does the game get updated?

The development team works its hardest to try and get an update each month, however, in some cases, we might require 2 months if the update requires more time.

Discord FAQ

How do I report a Discord Member who broke one of the server rules

To report a Discord user, you may head to support and open a ticket.  A member of staff will respond back and deal with your situation based on our server rules and policies. Remember that all claims require proof. If a Member said something or did something on the server, you may request us to look at the logs if you have no form of proof to present. However, DM advertising claims require proof.


How do I apply to be a Moderator?

To apply to become a Moderator, you must wait until applications are open. When applications are open, they will be announced in the announcements channel and moderator applications will open on the website.


How can I appeal a ban or moderation action?

You may appeal any moderation action taken against you. To appeal bans, please contact us at support@chaoschase.com. To appeal to other moderation action, please contact a member of the Head of Moderation team.


Why am I not allowed to post a link?

You are not allowed to post any links as they could have various consequences if clicked.


Why did my nickname get moderated?

If your nickname has been changed, this means it was deemed a violation of the server rules. You may request it changed simply by DMing a Moderator.